First, make sure you have a maintenance contract. A maintenance contract includes: free updates/upgrades and unlimited support. During the first year after purchase, maintenance is free. Your license certificate states when maintenance expires. To upgrade, do the following: Make a backup of your current configuration. Use the Export command from the File menu to do so. It is not really required, but it is a good practide to backup your configuration before doing the upgrade; Uninstall all '...
Network Monitor > Installation
Q6500007: When I run Setup, I get the following error message: "Error installing iKernel.exe (0xa00)". What's wrong?
Most probably, you don't have administrator rights on the machine where you install the product. Local administrator rights are required to install ActiveXperts Network Monitor on the computer.
Network Monitor > Installation
Q6500012: I want to uninstall ActiveXperts Network Monitor manually. How can I do it?
Use the following steps to uninstall Network Monitor manually:
(-) Stop the Network Monitor service by using the Services applet, or by typing NET STOP AXSNMSVC from the command prompt;
(-) Quit the Manager application;
(-) Delete the 'C:\Program Files\ActiveXperts\Network Monitor' (or alternate) directory and all sub-directories;
(-) Launch the registry editor (REGEDIT.EXE);
(-) Open the HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\ key;
(-) Delete the 53FD4AF2-59DC-48E0-B345-CF8491...
Network Monitor > Installation
Q6500015: I'm unable to upgrade to the latest version. The installation keeps asking me to uninstall the software. Even after I uninstalled the product, it keeps telling me that. What is the problem?
ActiveXperts uses the InstallShield product for its installations. Only on rare occasions, InstallShield doesn't update its registry key after uninstall, so it will ask you to uninstall the next time you start the installation. You can use this workaround:
(-) Start the registry editor (REGEDIT.EXE);
(-) Open the HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\ key;
(-) Delete the 53FD4AF2-59DC-48E0-B345-CF8491D34460 key.
Now, InstallShield won't ask to uninstall anymore.
Network Monitor > Installation
Q6500017: I want to re-install ActiveXperts Network Monitor. I uninstalled first, but now the installation tells me that I cannot install it in the same destination directory as before. Am I doing something wrong?
You are right: you cannot install the product in an existing directory.
Upon un-installation, the original directory (default: C:\Program Files\ActiveXperts\Network Monitor) is NOT deleted in case there are files created/modified after the previous installation. You must delete these files/directories manually.
Once the directory (C:\Program Files\ActiveXperts\Network Monitor) is deleted, you can re-install it in that directory.
In previous versions of the product, it was possible to inst...
Network Monitor > Installation
Q6500020: I want to monitor 20 different servers in my network. Do I need to install agents or server-side software?
No agents will be installed on the monitred servers. You only need to install the ActiveXperts Network Monitor service on 1 server in your LAN.
Network Monitor > Installation
Q6500025: Is a reboot required after installation of the ActiveXperts Network Monitor product?
The installation program will prompt for it when a reboot is required. But in most situations, a reboot is not necessary.
Network Monitor > Installation
Q6500030: Is the evaluation version a demo version?
No, it's a full functioning product; its functionality will be reduced after 30 days (all monitoring functions will be disabled then, except HTTP and ICMP functions). Open the About dialog to see how many days are still remaining.
Network Monitor > Installation
Q6500035: During installation, ActiveXperts Network Monitor Setup asks for Administrator credentials for its service. Is this required?
If you want to monitor member servers or domain controllers in your domain, it's strongly recommended to enter Domain Administrator credentials.
For many tasks (like disk space checking, event log monitoring, and so on),
Local Administrator rights are required on the monitored computers. By default, Domain/Enterprise Administrators are Local Administrators on domain member servers.
If you don't enter a Domain- or Enterprise Administrator account during installation, you must configure an Administrat...
Network Monitor > Installation
Q6500040: I don't want all users in the network to be able to install the ActiveXperts Network Monitor Manager application. Can I assign permissions to the share to accomplish this?
Yes. Assign the right permissions to the share is the best way to deny people from using the ActiveXperts Network Monitor. Be sure that the ActiveXperts Network Monitor service has Change permissions on the share.
Network Monitor > Installation
Q6500050: My Network Monitor Service won't start. Why is it?
Please check the Event Log for more details. Look for 'AxsNmSvc' Event Source. Most probably, you have passed the wrong credentials to the ActiveXperts Network Monitor service. Use the services control applet to change these credentials. Be sure that this account had local administrator rights on the server where the Network Monitor service is be running.
Network Monitor > Installation
Q6500052: I want to change the ActiveXperts Network Monitor Service credentials. How can I do that?
Please do the following:
Click 'Start', point to 'Settings', click 'Control Panel' and then double-click 'Administrative Tools'.
Double-click 'Services'.
Right-click the 'ActiveXperts Network Monitor' service, and then click 'Properties'.
On the 'Log On' tab, select the account and provide the password (if necessary). Click 'Apply'.
On the 'General' tab, click the Stop/Start button to restart the service.
Network Monitor > Installation
Q6500055: I want to move our ActiveXperts Network Monitor service to another server. How to do this?
These are the steps to accomplish the migration to a new sever:
Export the current configuration to save place. To do so, choose 'Export Configuration' from the Manager application;
If you have your own custom VBScript checks, copy these custom scripts from the <install-dir>\scripts (vbs)\monitor\ to a save place
If you have your own custom PowerShell checks, copy these custom scripts from the <install-dir>\scripts (ps1)\monitor\ to a save place
If you have your own custom Ssh chec...
Network Monitor > Installation
Q6500060: I want to install ActiveXperts Network Monitor on a server that is also used for other purposes. Will it conflict with other software?
No, it won't. ActiveXperts Network Monitor doesn't install/replace any Windows systems DLL's. The only shared components that may be replaced are MFC42.DLL or MSVCRT.DLL, but only if these files were installed before 1999. ActiveXperts uses Windows API to monitor servers and devices. The following API's are used:
WinHTTP API for all HTTP(s) and FTP functions; click here to read more about WinHTTP;
SQLNet for the Oracle function
MDAC, ADO and ODBC for database related function; click here to...
Network Monitor > Installation
Q6500065: When I launch the ActiveXperts Network Monitor Manager application, I get an error message: "Unable to access configuration files". What's wrong?
The application is unable to access its configuration files. The configuration files are accessed through the shared ActiveXperts Network Monitor directory.
Check out registry key 'HKEY_LOCAL_MACHINE\Software\ActiveXperts\Network Monitor Manager'. It should contain two values:
Engine0 - The UNC of the server where the Network Monitor Engine (service) is running, for instance: \\SERVER03
Engine0Root - The share used for communication with the Network Monitor Engine, as it was created by the M...
Network Monitor > Installation
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