You are here:
ActiveXperts.com > Support > Knowledge base > Network Monitor > Notifications - E-mail
No, ActiveXperts Network Monitor can use any SMTP-compliant server. No Internet Information Server is needed.
Network Monitor > Notifications - E-mail
Q7500015: Is ActiveXperts Network Monitor E-mail notification compliant with all SMTP mail servers?
SMTP is the acronym for "Simple Mail Transfer Protocol", which is the standard that defines how email is sent (RFCs 821 & 822). ActiveXperts Network Monitor is RFC 821 and RFC 822 compliant. For more information about RFC 821 and 822,
please check the website of the Internet Engineering Task Force. They have all RFC pages available.
Network Monitor > Notifications - E-mail
Q7500022: We use e-mail notifications to notify our administrators. Sometimes, an e-mail notification fails and is not received. Is there a way to see a trace of the e-mail operations.
You can turn on e-mail logging for the Network Monitor Engine. To do so, you must enter a valid file name in the following registry entry:
HKLM\Software\ActiveXperts\Network Monitor\Server\Trace\NotifyEmail
For instance:
c:\notfyemail.log
After that, restart the service. After that, all e-mail operations will be written to the log file.
Network Monitor > Notifications - E-mail
Q7500025: Our MS Exchange server is declared as the SMTP server in ActiveXperts Network Monitor. However, Network Monitor only sends out e-mails to people inside our own organization; it doesn't send out e-mails to others?
Exchange is configured in such a way that it prevents relay of SMTP messages from inside to outside. Enable relay from inside to outside and it'll work.
Network Monitor > Notifications - E-mail
Q7500030: I configured SMTP settings, but it does not work. I configured an Outlook Express SMTP e-mail account on the same machine, and this one does work. What could be the problem?
This is a known issues for users using McAfee VirusScan Enterprise. By default, it would not allow AxsNmSvc.exe (the network monitor service) to send SMTP traffic.
Open the VirusScan Console by Right-clicking the VirusScan icon in the system tray, select VirusScan Console, double-click Access Protection,
select Prevent mass mailing worms from sending mail, click the edit
button, and type AxsNmSvc.exe in the excluded processes field.
Network Monitor > Notifications - E-mail
Q7500035: I am evaluating your ActiveXperts Network Monitor product and cannot get the SMTP notification to work. I am using an Exchange 2000 server for SMTP and have tried both the NetBIOS name and IP address. For authentication I have tried it without and have entered and a few different accounts and the password for each. I have even checked the box for login with secure authentication. The software is running on a Windows 2000 server with SP3.
Is there anything else I need to install to make SMTP work or do I just need your software?
You should try Outlook Express on the server where the ActiveXperts Network Monitor service is running, configure an e-mail account and
try to send an e-mail. Most probably, this will also fail, due to wrong login/password on Exchange or a wrong Exchange configuration.
Network Monitor > Notifications - E-mail
Q7500040: I cannot send Chinese e-mail notifications; am I doing something wrong?
You must select a different character set in the ActiveXperts Network Monitor Manager. Open the 'Notification Settings' dialog from the 'Tools' menu. Select the 'SMTP/Email' tab and click on 'Format Message Body'. There you can select the 'big5' character set in order to support the Chinese e-mail notifications. There's also support for the Japanese e-mail notifications: the iso-2202-jp character set.
Network Monitor > Notifications - E-mail
Q7500045: When sending a test SMTP e-mail, I get error "550", why?
A mailbox on the SMTP server is required. Try Outlook Express first using same configuration.
Network Monitor > Notifications - E-mail
Q7500060: If Network Monitor finds an error and sends an e-mail notification, I want the 'Notes' to be included with the e-mail. How can I achieve this?
From the 'Tools' menu, click 'Notification Settings' and select the 'E-mail' tab (selected by default). Click on the 'Format Message' button. You can now modify the standard e-mail message.
Insert the 'Notes' variable by clicking on the 'Insert system variable' link and select the 'Notes' variable.
Network Monitor > Notifications - E-mail
| Error codes |
|---|
| Click here to view the full list of error codes |