To learn about the different license options for ActiveXperts Network Monitor, click here.
Network Monitor > Licensing, Purchasing, Product Activation and Support
Q7900010: I want to monitor 30 servers in 2 different LAN's in our organization. What license is required?
Licensing is based on the number of monitored servers in ONE organization, no matter how many subnets you have. You need only one Enterprise License.
Network Monitor > Licensing, Purchasing, Product Activation and Support
Q7900015: I want to monitor 8 servers, and I want to check diskspace, processes, TCP/IP availability and services on all these machines. What license is required?
You need a Small Business License.
With a Small Business License, you are allowed to define as many checks as you want, as long you are not exceeding 10 different IP-devices/workstations/servers. See also: www.activexperts.com/sales#licax007
If you need to monitor more than 10 IP-devices/workstations/servers in your organization, you need the Enterprise License.
Network Monitor > Licensing, Purchasing, Product Activation and Support
Q7900020: We have 2 physically separate networks here; one for internet and one for intranet. If I wanted to place a monitoring system on both networks do I need to purchase 2 Enterprise Licenses?
Licensing is based on the number of devices (computers, servers, routers, etc.) you are monitoring in your organization. So, in your situation, you only need 1 Enterprise License.
Network Monitor > Licensing, Purchasing, Product Activation and Support
Q7900025: With a 5 license scheme, would I be able to ping external hosts?
External hosts on the public internet do NOT count as server.
With a Small Business License you can monitor up to 10 different IP-devices/workstations/servers in your organization, as well as an unlimited number of hosts on the internet. See also: www.activexperts.com/sales#licax007
Network Monitor > Licensing, Purchasing, Product Activation and Support
Q7900030: I want to purchase Network Monitor. Do I need to purchase a separate SMS and MMS Toolkit to be able to use SMS notifications? Do I need to purchase any other ActiveXperts component?
No, you don't. An ActiveXperts Network Monitor license covers an SMS and MMS Toolkit license, an ActiveXperts Email Component license, an Network Component license and an ActiveXperts Scripting Component license. You can even use these components inside your scripts.
Network Monitor > Licensing, Purchasing, Product Activation and Support
Q7900035: When I buy a license, do I have to pay for future releases?
ActiveXperts' Maintenance Agreement entitles customers to use ActiveXperts' technical support services, and to receive all product upgrades, free of charge, during a specified Agreement duration.
The Maintenance Agreement applies to all ActiveXperts products.
After purchase, you get 1 year Maintenance for free
After this free Maintenance period, Licensee may purchase Maintenance. The price for the Maintenance Agreement is 15% of the price that was paid for the product.
Read our Maintenanc...
Network Monitor > Licensing, Purchasing, Product Activation and Support
Q7900045: What happens after the 30 day trial period?
After 30 days of evaluation, functionality will be reduced. All monitoring functions will be disabled, except HTTP and ICMP functions.
Open the About dialog to see how many days are still remaining.
Network Monitor > Licensing, Purchasing, Product Activation and Support
Q7900050: Where can I purchase the product?
For detailed sales information, check the Sales webpage.
Network Monitor > Licensing, Purchasing, Product Activation and Support
Q7900055: I've purchased a copy of ActiveXperts Network Monitor. They sent me a registration code. What should I do now, activate it or something?
It's very simple: just launch the ActiveXperts Network Monitor Manager application, go to the Tools menu and select the Registration menu item. Here, you can enter the registration code. That's all you got to do, no further activation is required.
Network Monitor > Licensing, Purchasing, Product Activation and Support
Q7900057: I purchased the product, and entered the license key. When I re-open the About box, the license key is not displayed at all. It looks like the product is not activated.
Your security settings do not allow to store the license key. Please do the following:
Close the Manager application
Press SHIFT and hold while you right-click the Manager shortcut item in Windows Start menu; make sure you run as Administrator
Perform the registration by entering the license key in the About box
Once you've completed the above steps, the key is stored on the system.
Network Monitor > Licensing, Purchasing, Product Activation and Support
Q7900060: I want to purchase Network Monitor, and I need SMS and e-mail notifications. Do I need to purchase separate licenses for E-mail Component and SMS and MMS Toolkit?
No you don't. ActiveXperts Network Monitor indeed uses the ActiveXperts Email Component and SMS and MMS Toolkit products for notification purposes, but you do you not need to purchase additional licenses for these products.
Network Monitor > Licensing, Purchasing, Product Activation and Support
Q7900070: How much does a maintenance contract cost?
During the first (1) year after purchase, Maintenance is free.
After this free Maintenance year, Licensee may purchase Maintenance. The price for the Maintenance Agreement is approx. 15% of the price that was paid for the product.
Customers choose between one-, two- and three years Maintenance Agreement renewal. Please read the Maintenance Agreement document for more details.
Network Monitor > Licensing, Purchasing, Product Activation and Support
Q7900080: How long after a maintenance contract has expired can I renew it?
Renewals that come in after the maintenance has expired will be backdated to start from the old expiry date. Also, you are only able to get Technical Support and Software Maintenance when your support contract is valid.
Network Monitor > Licensing, Purchasing, Product Activation and Support
Q7900090: Is it possible to obtain the sourcecode of your product?
No, we do not ship or sell the sourcecode of our products.
The only sourcecode that is included with our products, are the code samples shipped with toolkits or API’s.
Network Monitor > Licensing, Purchasing, Product Activation and Support
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